ARTICLE 1 – WMF PRODUCTS
The wmfmannequin.com site sells exclusively luxury, high quality products.
We guarantee the origin of the mannequins and under no circumstances do we sell any counterfeited or faulty products. All the components of the dummies are packaged separately in bubble wrap, to prevent any damage during carriage.
The essential characteristics of the products are presented on wmfmannequin.com, in each of the product data sheets. The images and the colours of the products sold on wmfmannequin.com may however not exactly correspond to the real colors, because of the Internet browser and/or screen used.
The product prices may be revised periodically. You are advised to check the final sale price before sending your order form.
ARTICLE 2 – PRICE
2.1 The prices of our products are given in CAD, US, EU, exclusive of VAT and shipping costs.
2.2 Delivery costs depend on weight and distance. Prices of transportation are given at the end of the order and before the payment.
2.3 In the event of an order to a country other than Canada, you are the importer of the product or products in question. For all products shipped beyond Canada and overseas departments and territories, the price shall automatically be calculated exclusive of tax on the invoice (except for private individuals, who shall receive invoices inclusive of all tax, regardless of the destination). Excise duties, other local taxes, import duties or State taxes may be payable. Such sums or duties do not fall within the remit of wmfmannequin.com. They shall be payable by the purchaser, who shall be entirely responsible for them, both in terms of their declaration and their payment to the relevant authorities in the country in question. We advise you to seek advice from your local authorities on these matters.
2.4 All orders, irrespective of their origin, are payable in CAD, US, EU .
2.5 wmfmannequin.com reserves the right to modify its prices at any time, but products will be invoiced in accordance with the tariffs in force at the time at which the order is made.
2.6 The products remain the property of WMF until such time as the price is fully paid up.
2.7 Any deposit you may have paid for an order which is not carried through shall remain our property and shall not be refunded under any circumstances.
2.8 The products and services sold on wmfmannequin.com are destined both for private individuals and companies.
ARTICLE 3 – ORDER
On Internet: wmfmannequin.com
You can also order:
from international 18669357447 from Monday to Fridays from 9.00 a.m. to 5.00 p.m.
By e-mail : firstname.lastname@example.org
The contractual information is presented in French. This information shall figure on a confirmation to be provided no later than the date on which the delivery is made. WMF reserves the right to cancel or refuse any order from a customer with whom a dispute relative to the payment of a previous order is outstanding.
ARTICLE 4 – VALIDATION
You hereby declare that you have read and accepted these general terms and conditions of sale before placing any order. By confirming your order, you indicate that you accept these General terms and conditions of sale.
Unless evidence to the contrary is forthcoming, the data recorded by WMF shall constitute the proof of all transactions carried out between WMF and its customers.
ARTICLE 5 – AVAILABILITY
Our offers of products and prices are valid for as long as they remain visible on the wmfmannequin.com website, while available stocks last.
For those products not stored in our warehouses, our offers are valid subject to their being available with our suppliers.
In this latter case, information on the availability of products is supplied to you when you place the order. This information comes directly from our suppliers, and may be subject to errors or modifications. In the event that the product should be unavailable after you have placed an order, we shall inform you of this by e-mail or by letter as soon as we have received the information from the suppliers. Your order shall be cancelled automatically and you will be refunded immediately, if your bank account has been debited.
In the case of a payment being made by cheque, if all or part of the order is unavailable, the reimbursement may be made, at the discretion of WMF, either by crediting your bank account or by cheque, not later than thirty days from the date of the payment by the customer.
ARTICLE 6 – DELIVERY
The products are delivered to the delivery address that you provide during the order placement process. The lead times set out on the "delivery lead times and costs" page are the usual average times and correspond to the time required for processing the shipment and the shipping itself.
When you order several products at the same time and if they have different dispatch lead times, the overall order dispatch lead time is based on the longest of the terms. WMF does however reserve the possibility of breaking shipments down into batches. The costs for postage and packaging will only be invoiced to the customer for a single shipment in this case. WMF shall not be held liable for any consequences arising from a delay in the shipment. Any order that has not been sent out within 30 days of the order being placed shall be cancelled, unless otherwise stipulated in the offer.
In the event of there being a delay in shipment, you will be informed by e-mail.
We also invite you to call the Customer Service Department for any queries or in the event of any particular problem.
If payment is being made by bank card, the lead times set out are average terms and correspond to the shipment and delivery lead times (on the "Lead times and costs" page) for products going out to CA
If payment is being made by cheque or by bank transfer, the order will be processed when the cheque or transfer is received. Consequently, the lead times that are applicable in this instance run from the date of reception of the cheque or transfer and may therefore differ slightly from those given on the day on which the order was placed.
For all payments made by cheque or bank transfer, please include the order form which you must print out when placing your order.
For payments by cheque or by transfer, for an order of products that are held in stock, we hold back the products for you for a period of 7 days, as from the moment the order is placed. Once this period terminates, the said products may be released for sale once again on the site.
ARTICLE 7 – PAYMENT
Your purchases may be paid for:
- by bank card: Visa, MasterCard.
The card will be debited when the order is dispatched.
- by cheque:
The cheque must be drawn on a bank in Canada and sent to WMF, Customer Service – 8075 Henri Bourassa – H1E 2Z3 Montréal – Canada.
The cheque will be cashed as soon as it is received. The delivery will be made a few days after the cheque has been received.
- by bank transfer:
We dispatch the order once your transfer has been credited to our account.
The case of pre-ordered articles:
WMF enables on-line reservations to be made for articles that are forthcoming but which are not immediately available on wmfmannequin.com.
To make such a reservation, you need to make a down payment. In order to guarantee the reservation, WMF will cash your payment (bank card, cheque or transfer) as soon as it is received. The outstanding amount will be requested from you a few days before your order is dispatched.
In the event that WMF is unable to deliver the products you have reserved, your down payment shall be refunded to you automatically.
In the event that you withdraw the order, any sums you have paid to WMF shall remain the property of this latter and shall not be refunded.
ARTICLE 8 - DATA SECURISATION
Our site incorporates a data securisation system
We have adopted the SSL encryption system, but we have also reinforced all the encipherment and encryption processes in order to ensure that all data relative to payment is protected to the highest possible extent.
The serenity of the Purchase at WMF with Desjardin and Fia-Net
ARTICLE 9 – SATISFIED OR EXCHANGED
You have a period of 10 working days from the moment you receive the goods to bring to our attention any problems or omissions in the delivery. No complaints made after the expiry of this period will be accepted.
We undertake to exchange or replace any products that are faulty, damaged or defective or which do not correspond to the order you placed. In such an event, we should be grateful if you would draw up a detailed written statement (by letter or by e-mail) before sending the products back to us.
In order to facilitate the handling of any such complaints, please provide as much information as possible (photos, description of the problem).
You shall then be responsible for packaging and shipment costs.
In the event that the product or products to be replaced are not in stock in our warehouse, we undertake to refund them in full.
Individuals have 7 days to change their minds without justify themselves and paying anything except cost of returns. All goods must be return in their original package.
Returns must be send to : WMF Head Office
ARTICLE 10 – REFUNDS
Refunds for products under the terms of articles 7 and 9 shall be made no later than 2 weeks after we have received said products.
The reimbursement shall be made, at the discretion of WMF, either by crediting your bank account or by cheque, made payable to the customer who placed the order and sent to the billing address. No cash-on-delivery shipment will be accepted, whatever the grounds.
ARTICLE 11 – CUSTOMER SERVICE
For all queries and enquiries, our customer service department will be pleased to be of assistance:
Tel: 1 844 777 3676
ARTICLE 12 – INTELLECTUAL PROPERTY
All the texts, commentaries, illustrations and images reproduced on the wmfmannequin.com website are copyright-protected and covered by intellectual property rights for the whole world. Therefore, in accordance with the provisions of the Canadian intellectual property code, the only use of this material that is authorised is for strictly private purposes, subject to other, potentially more restrictive provisions of said intellectual property code. Any reproduction, whether in part or in whole, of the wmfmannequin.com website is strictly forbidden.
ARTICLE 13 – LIABILITY
The products on offer comply with the Canadian legislation currently in force. WMF shall not be held liable in the event of non-compliance with the legislation of the country to which the products are delivered. You must check with your national authorities as regards the restrictions on importing the products you plan to order.
All photographs are provided for the purposes of illustration. Please refer to the description of each product for the specific characteristics. If you have any doubts, or if you require further information, do not hesitate to contact us .
WMF can only be held liable for the contents of the pages it publishes itself.
In the event of there being a manifest difference between the product and its representation and/or the conditions of its sale, WMF shall not be held liable.
ARTICLE 14 – APPLICABLE LAW – DISPUTES
This contract is governed by Canadien law.
The language of this contract is English.
In the event of a dispute, the Courts of Quebec shall have sole jurisdiction.
ARTICLE 15 – PERSONAL DATA
The personal information and data that you supply are necessary for handling your order and for our commercial relations. In accordance with the Canadien law relative to Information Technology and Civil Liberties, you have the right to access and to correct the personal data that concerns you. Simply send an e-mail to Customer services or a letter to the head office – Canada. Giving us your full name, company name, e-mail, postal address and if possible your customer reference.
Depending on the choices you make when creating or consulting your account, you may receive commercial offers from our company, as was indicated to you when you set up your account. If you no longer wish to receive these, you may make this known to us at any time in the section My account.